False bookings, and the short note kept afterwards
A false booking is one made under somebody else’s name or number, or sent as a prank, and it is a different thing from an appointment that was simply missed.
Four descriptions, and a booking has to answer one of them. It was made under a name that is not the guest’s own. It came from a number or a profile belonging to someone else. Somebody sent it as a hoax. Or one of those three was followed by a no-show.
A missed appointment is not one of them
This distinction matters and it is worth stating plainly. A guest who booked honestly and then did not open the door has made an ordinary cancellation, read on the notice scale like any other, with nothing else attached to it. Falling asleep, losing track of the evening or changing your mind at the last minute are all in that category.
The note
Where a booking does answer one of the four descriptions, or a visit is ended because a named limit was pressed at, a short internal note is written. Down go the date, the events, and the name and number behind the booking. It stays on file for twelve months, nobody outside sees it, and it settles a single question: whether a further booking under that name is taken.
Objecting to one
Objecting to a note, or asking for it to be amended or wiped, is explained on the privacy page. Where the facts look like a criminal offence, the matter may be reported to the police. A guest who books under his own name and is in the room when she knocks has nothing in any of this to think about, which is nearly everybody who reads it.